Refund Policy

Last Updated: February 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which mukexezewe (hereinafter referred to as "we", "us", or "our") will process refund requests for purchases made through our website, domain. We are committed to providing our customers with high-quality products and services, and this policy aims to ensure transparency and fairness in our refund practices while protecting our legal rights.

Scope and Applicability

This policy applies to all purchases made by customers (hereinafter referred to as "you" or "your") through domain. By making a purchase, you agree to be bound by this Refund Policy. If you do not agree with the terms outlined herein, please refrain from making any purchases.

Definitions

  • "Product(s)" refers to any goods or services offered for sale on domain.
  • "Refund" refers to the return of funds for a purchase made on domain.
  • "Customer" refers to any individual or entity that purchases products from domain.

Main Policy Content

1. Eligibility for Refunds

Refunds may be requested under the following circumstances:

  • The product is defective or damaged upon receipt.
  • The product does not match the description provided on domain.
  • The product was not delivered within the specified timeframe.

Refund requests must be made within 14 days of receiving the product. After this period, we reserve the right to deny any refund requests.

2. Refund Process

To initiate a refund, you must:

  1. Contact our customer service team at send@mukexezewe.sbs or call us at +351 912 727-8415.
  2. Provide your order number and a detailed explanation of the reason for the refund request.
  3. Return the product to the address specified by our customer service team.

Upon receipt of the returned product, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

3. Non-Refundable Items

The following items are non-refundable:

  • Products that have been opened or used.
  • Gift cards or downloadable products.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

User Rights and Obligations

As a customer, you have the right to:

  • Request a refund under the conditions outlined in this policy.
  • Receive clear communication regarding the status of your refund request.

You are obligated to:

  • Provide accurate information when requesting a refund.
  • Return products in accordance with the instructions provided by our customer service team.

Limitations and Disclaimers

While we strive to ensure customer satisfaction, we reserve the right to limit or deny refunds in cases of abuse of this policy or where we suspect fraudulent activity. Our liability is limited to the maximum extent permitted by law. In no event shall mukexezewe be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

Data Protection/Security

We are committed to protecting your personal information. Any data collected during the refund process will be handled in accordance with our Privacy Policy, which complies with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Changes to Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on domain. Your continued use of our services following any changes constitutes your acceptance of the new terms.

Contact Information

If you have any questions regarding this Refund Policy, please contact us at:

Company: mukexezewe
Phone: +351 912 727-8415
Email: send@mukexezewe.sbs
Address: **Lisbon Business Center,** Avenida da Liberdade, 123, Floor 5, Office 12, Lisbon, 1250-140, Portugal.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Portugal. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts of Portugal.